PAYMENT & DELIVERY TERMS

PAYMENT

All prices are in USD.

The payment amount, as same as issued in the Invoice, is net into our account. To the attention of all customers, please be ensured to cover all the bank charges that may occur.

Terms of payment are 100% paying in advance for all orders.

Orders with incomplete payment status will remain on hold for 3 days and eventually get declined.

If you require special credit terms for your orders, please contact us : info@localhost.

U.S. DOMESTIC DELIVERY

Shipping or Delivery time varies depending on the destination and way of delivery.
12 pm (noon) EST is the same-day shipping cut-off time. Orders will be processed the following business day if placed after 12 pm (noon) EST.

Soho Granite Inc. utilizes a variety of carriers, including UPS, USPS, FedEx, and DHL. Please contact us to see if you require a specific carrier. Additional fees may apply.

Standard Lead Time within the U.S. is 2-5 days. We highly recommend that you do not schedule your installer until you have received your product.

The day of order processing is not considered a day in transit.

Flat Rate Shipping, Express Delivery, and Local Pickup services are available. Contact us at info@localhost for more details.

If Local Pickup is chosen, failure to pick up the order within 3 business days once the order is confirmed may result in additional storage fees.

Shipping transit times within the U.S. are based on business days, only. Weekends are not applicable unless a Saturday service has been requested. Additional fees may apply.

Refusal of delivery will result in additional fees to redeliver.

If you refuse an order or provide an inaccurate shipping address, this will result in additional shipping fees and/or additional days in transit.

Order cancellations requested after the order has been confirmed/shipped will result in penalty/ return shipping fees.

Please contact us if you have a special request or have an order qualified as a rush order.

BACKORDER DELIVERY

Production time, more or less depending on the order, is around 2 to 3 weeks. Standard Lead Time for backorder delivery is 90 days.

Soho Granite Inc. is not liable for any inaccurate or insufficient information. This may result in additional fees/charges.

Order cancellations requested after the order has been confirmed/shipped will result in penalty/ return shipping fees.

Please contact us if you have a special request or have an order qualified as a rush order.

SHIPPING METHODS
Soho Granite Inc. offers two types of shipping methods:

  • Ground Shipping for small packages (regular box size and weight below 150 kg).
  • Freight Shipping for large shipments (great dimension and weight above 150 kg) due to

    the weight and nature of our products.

    Visually inspect the condition of the shipment and make sure to note any damaged items/ materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the shipment to ensure everything ordered has been received.